This week marks my fourth year of working in retail. To celebrate this small anniversary in my life, I thought I would write an equally small post to share the things I have learned from my job.
1. There are many things that can be improved simply by smiling, talking in a pleasant tone, and genuinely caring. Many times, when people are upset, they need to vent about a bad experience and be assured that this is not the norm. By taking an interest in what has upset the customer and promising to correct the problem, many scenes can be avoided and can lead to the customer going home with a happier memory of their experience.
2. Some people will never be happy. They will complain that there was no one to help them back in aisle 12, so you offer to help them find what they were looking for. When you come back with the item, they will complain that it took too long. They will complain that the lines are too long, so ring them out personally. Then, they will complain about the price of the item that they wanted so desperately. Then, they will complain that the bags are too flimsy and lament that they forgot their own reusable bags in the car. No matter what you do, these people will never be happy with the service. But, because it is your job, you have to try again and again and again.
3. Adaptability and flexibility are your two greatest assets. If you work on one side of the store but the boss asks you to help out an associate on the other side, agree and help them complete the task in record time. Being willing to help out anywhere you are needed will show your managers that you are serious about your job and, in turn, they will think of you as a good work and keep you on their radar.
4. Don't be afraid to speak up. If you see a problem or have an idea on how to increase productivity, let your bosses know. If something isn't working, let them know and bring up a suggestion that might make things easier. If something doesn't make sense to you, ask for an explanation. If you never let your voice be heard, they will never know what you are thinking.